Ordering Pain Medications
In order to comply with regulations designed to prevent the abuse of pain medications, our affiliated pharmacy strictly adheres to certain guidelines when processing orders. To help our patients better understand the processes involved and to avoid misunderstandings, we have written this how to guide to buying painkillers.
Monthly Limits on Painkillers
There is a strict 30-day-period limitation on the quantity of medications that can be provided to an individual. This varies according to the medication and the dosage. Please consult the list of maximum allowances here:
A log of purchases is maintained by the pharmacy so in the event that a patient attempts to buy more than this limit by ordering through a different website then the order will still be refused.
Pain medications can only be sent to the person identified by the credit card used for billing. In other words, somebody else cannot pay for your medicines.
In order to comply with laws pertaining to the supply of prescription painkillers, our affiliated pharmacy is required to confirm the identity of persons ordering medications through its website. To do this they use the credit reference agency Equifax. When you order medications, you are required to agree to their use of this service to confirm your identity. Guidelines on the use of your personal information by credit agencies
How Payments Are Processed
When you order pain medication, your credit card is pre-authorized for the amount of your purchase. It is not charged. But the amount is locked pending the processing of your order.
On receipt of your order, you you will get an automated email from the pharmacy asking you to login to the patient site via this link RXExpress Patient Login and respond to any additional questions required by the doctor or to confirm your order.
If you use a Hotmail or AOL email address, then it is likely that the email from the pharmacy will end up in your spam folder. So you should log into the chat system in the patients portal after placing your order, otherwise there may be unnecessary delays.
This sophisticated system allows the doctor to reference your consultation, if necessary, and get your response to any questions. This safeguards your health and also protects the doctor’s professionalism at the same time. Your timely response to these simple questions will allow the doctor to authorize your prescription.
This is then passed to the pharmacy fulfillment team. If this occurs prior to 3pm then you are guaranteed next-day delivery. Your credit card is charged on delivery. In the event that your order is not successfully processed for any reason, then the pre-authorization is released immediately. Your bank is responsible for releasing the locked funds back to your card. Banks vary widely in this process with some releasing the funds immediately and others taking up to 5 days to do so. We regret that we cannot control the speed of this process which depends on your bank entirely.
There are a number of reasons why your order might fail as outlined above. For example, you may not follow up and login to the chat system. Or you may attempt to re-order your medications too early thereby violating the maximum amount of pills in the 30 day limitation period, or you may attempt to purchase with another person’s credit card, or the doctor may decline the prescription on medical grounds.